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Help & FAQs

Add some general information for your shoppers.

Shirts and Stretchy Garments

What should I check for shirt logos?

Check the design size, placement and fabric. Test backing, thread and hooping before the order. The usable hoop area must fit the logo.

What helps embroidery on stretchy shirts?

Test cut away backing and avoid stretching the fabric during hooping. Review the design with the fabric before production.

What should I check for hoodies and jackets?

Confirm garment access, thickness, hoop fit and design size. Check that seams and layers will not block the stitching area.

Towels and Bags

Why use topping on towels?

Water soluble topping can help stitches stay visible above the pile. Use suitable backing below the towel and test the design before production.

Can every bag be loaded on the machine?

No. Openings, seams and stiff parts can limit access. Check how the intended area will reach the machine and be held before accepting the order.

Should I test thick fabric differently?

Test the needle, backing, thread and design on the actual material. Check the model guidance before choosing settings for thick layers.

Patches and Small Designs

What should I check for patch production?

Plan the patch size, backing, edge finish and batch layout. Test the design and removal method before making the order.

Why does small lettering need a test?

Fine details can become hard to read after stitching. Check the design size, thread and fabric with a real test stitch before approval.

Can I guarantee the result from a screen preview?

No. The preview does not show every effect of fabric, backing and thread. Approve a test sample before repeating production.

Match the Project to the Machine

Can every FUJA model do every pictured project?

Do not assume that. Check the model, hoop, working area and tools for the intended product. Shoes and difficult shapes need separate fit checks.

What should I send for project advice?

Send photos of the item, fabric details, design size and expected quantity. Tell us the machine model if you already own one.

Can I get help after buying?

Our team is available 24/7 to reply to messages. Online machine support remains available after the one year warranty ends. Repair plans and parts depend on the issue and policy.