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FUJA Embroidery — Contact Information

Store operator

Shenzhen FUJA Machinery Co., Ltd
Room A307, Zongtai E-commerce Science and Technology Innovation Park
Songbai Road, Shiyan Street, Bao'an District
Shenzhen, Guangdong 518000, People's Republic of China

Business registration number: 91440300MA5GU5H49F

United States payment entity

ProStitch Machinery & Parts Inc

Depending on how your order is processed, your card or bank statement may show either "Shenzhen FUJA Machinery" or "ProStitch Machinery & Parts". Both refer to the same order placed with FUJA. If you do not recognise a charge, contact us before disputing it and we will identify the order for you.

How to reach us

Email: fuja11@fujacn.com
Phone / WhatsApp: +86 158 1854 5473

We reply to email and WhatsApp enquiries within 6 hours. Our support team works across time zones for buyers in North America and Europe, and the machine interface itself runs in 18 languages.

For a technical problem, send the order number, the machine serial number, and a photograph or short video of the fault or the stitch-out. That is usually enough for a technician to diagnose it without a second exchange.

Product safety enquiries and requests from EU market surveillance authorities should be sent to the address above.