Check the shipping email for your order. FUJA sends tracking by email when the order is dispatched. Freight shipments also receive a booking reference and the carrier contact details.
Find the shipping email
Search the email account used at checkout and check spam. Match the order number to your purchase before following the tracking details.
You can also check the order status link when it is included in your confirmation. If no shipping update is available, do not assume the order has left the warehouse.
Parcel shipments
Use the carrier and tracking number given for the parcel. Read the latest carrier status and check whether it asks for an action from you.
If the reference is not recognised or the update is unclear, keep the message and ask FUJA to check it. Avoid sending the same request through several channels without including the earlier reference.
Freight shipments
Use the booking reference and contact the carrier to arrange the delivery appointment when required. Someone must be available to receive and sign for the machine.
Confirm that the carrier has the correct phone number and agreed delivery services. A freight shipment needs suitable unloading and access arrangements.
If delivery is delayed or shown as complete
Check the address and ask anyone authorised to receive the goods whether they accepted them. If you still cannot locate the shipment, contact FUJA with the order number, tracking reference and latest carrier update.
See the Shipping Policy or use Contact Us. Do not post order links or delivery documents in public comments.
