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Buying, Delivery and Support Questions

The US stock 10 needle machine and the US stock 15 needle compact machine have free standard shipping in the contiguous 48 states. Remote addresses need confirmation. Residential delivery, liftgate service, inside delivery and stairs cost extra.

For embroidery machines shipped from China to the contiguous 48 US states, the listed price includes DDP delivery, customs clearance, duties and import taxes. You can order online. For supplies or delivery outside this area, contact us before paying to confirm the options.

Machines are generally final sale after delivery and signature under our policy. Contact us for defects or shipping damage. Mandatory consumer rights still apply. Read the full policy before buying.

Unopened, unused supplies may be requested for return within 30 days after delivery under our policy. Approval, packaging and proof of purchase are required. Check the exclusions before buying.

Paid software is shipped as physical goods from China. Free embroidery designs are downloaded online. Check the trial and delivery terms before buying.

Our team is available 24/7 to reply to messages. Online machine support remains available after the one year warranty ends. Repair plans and parts depend on the issue and policy.

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