Look for your order confirmation after checkout. Use its order status link when available, or use the Account link on the store to access your orders.
Find the correct order
Use the email address linked to your purchase. Check the product and order number before reading the status, especially if you placed more than one order.
If you cannot access the order, contact FUJA with your checkout email and approximate purchase date. Do not create another order just to check whether the first one went through.
Payment and shipping are different stages
An order can be paid while it is still being prepared. A payment receipt does not mean the parcel or machine has left the warehouse.
Under the current Shipping Policy, available machines from China are dispatched 15 to 20 days after the order is received. Their transit time has not yet been confirmed. The two eligible US warehouse machines have different estimates when in stock.
After dispatch
Check the shipping email for tracking. Freight orders also receive a booking reference and carrier contact details. Use those details to arrange the delivery appointment when required.
Tracking may describe movement between shipping stages. Contact FUJA if the update is unclear or the carrier reports a delivery problem.
Ask for an update
Send your order number and the question you need answered, such as whether dispatch is complete or which carrier will deliver. Include the tracking reference if you have it.
See the Shipping Policy for the current estimates, or use Contact Us for help with your order.
