Shipping policy

Updated: October 23, 2026

Embroidery machines and supplies travel very differently. A machine is crated on a pallet and moves by freight; thread and backing move by courier. This policy covers both.

1. Where your order ships from

Our 10 needle machine and 15 needle compact machine ship from our US warehouse for US orders. The 12 and 20 needle versions of the compact machine ship from China.

Other available machines ship from China. Paid software with physical delivery also ships from China. Free embroidery designs and software trial files offered for download do not need physical shipping.

Choose your machine version and check its stock status before placing your order. Machine and paid software orders are available for delivery only within the lower 48 states.

2. Dispatch and delivery time

For the two US warehouse machines in stock, dispatch usually takes 1 to 3 days. Estimated delivery takes 5 to 8 days in total, including dispatch.

If you want to preorder, contact us before payment. Preorder delivery dates are not fixed. Contact us for a stock update before payment.

We dispatch available machines from China 15 to 20 days after receiving your order. Transit time has not yet been confirmed.

3. Machine delivery

Machines ship in crates on pallets and travel by freight. The carrier or their agent contacts you to arrange delivery. Someone must be available to receive and sign for the shipment.

Standard machine delivery is to your door or loading dock. It does not include moving the machine inside the building, upstairs, unpacking, assembly or removal of packaging.

Tell us before payment if you need residential delivery, liftgate service, delivery inside the building or delivery upstairs. For US warehouse orders, these services cost extra. For machines shipped from China, the listed price includes DDP delivery to your door. Contact us before ordering if you need any other delivery services.

4. Shipping costs

Free standard shipping for the two US warehouse machines covers the lower 48 states. It does not cover Alaska, Hawaii or US territories. Some remote addresses may not be served. Contact us to confirm service to your address before payment.

Residential delivery, liftgate service, delivery inside the building and delivery upstairs cost extra for US warehouse orders. We confirm any service charges before payment.

For available machines shipped from China to the lower 48 states, the listed machine price includes DDP delivery to your door. This covers shipping, customs clearance, duties and import taxes. You do not pay these included charges again on delivery.

You can order available machines and pay directly through this website. Choose your machine version and enter your delivery address at checkout.

5. Delivery estimates

Delivery times are estimates, not guaranteed dates. Carrier delays, customs checks, weather and other events can affect delivery. Contact us if your order has a delivery problem so we can follow up with the carrier.

6. Preparing for machine delivery

Before dispatch, tell us if your delivery point has a loading dock or forklift, or if you need liftgate service. Confirm any service charges before payment.

A crated machine cannot be unloaded or moved by hand. Crate weight and dimensions depend on the model. Ask us for these details before ordering if you need to check doorways, lifts or access to your work area.

Plan how to move the crate from the delivery point to where the machine will stand. If your site cannot receive the shipment as agreed, the carrier may charge for another delivery, storage or extra services. These costs are passed on at cost.

7. Inspection and damage

Before you sign:

• Walk around the crate and the pallet. Look for punctures, crushed corners, water staining, a broken pallet, or shifted or cut strapping.
• If you see anything, write it on the delivery paperwork before you sign. "Crate damaged, left side, photographed" is enough. Do not sign clean and sort it out later. Once a shipment is signed for as received in good condition, the carrier's liability is substantially reduced.
• Photograph the crate from all four sides while it is still on the truck or beside it, with the driver present.

After you sign:

• Report visible damage to us within 3 calendar days of delivery.
• Uncrate and inspect the machine within 5 calendar days of delivery. Report damage hidden inside the crate (concealed damage) within 5 calendar days of delivery.
• Keep the crate, the pallet and all packaging until the claim is resolved. A carrier or insurer may require an inspection, and a claim can be refused if the packaging has been discarded.

These deadlines are short because the carrier's own claim window is short. A report that reaches us after it has closed cannot be recovered from the carrier.

Send us photographs of the crate, the packaging and the damaged part, together with the order number and the machine serial number. Our support team handles messages 24/7.

Damage claims are handled under our Return, Refund, Cancellation & Exchange Policy.

8. Supplies, accessories and paid software

Supplies and accessories follow the delivery options and shipping charges shown at checkout when available. The free shipping offer for US warehouse machines does not apply to these items. If a delivery option is not available, contact us before payment.

Paid software with physical delivery costs US$250, plus US$100 for shipping to the lower 48 states. Delivery is to your door, with no extra import duties or taxes to pay on arrival. We dispatch paid software 1 to 3 days after receiving your order.

Thread, backing, needles, hoops and small parts ship by courier. Tracking is emailed when the parcel is collected.

Large or heavy accessory orders may ship as freight. If that applies to your order we tell you before dispatch, and sections 3, 6 and 7 apply.

9. Delivery area, duties and taxes

Machine and paid software orders on this website are available for delivery only within the lower 48 states. Delivery is not available for these orders to Alaska, Hawaii, US territories or countries outside the US.

For machines shipped from China, the listed machine price includes DDP shipping, customs clearance, duties and import taxes. Paid software shipping also includes delivery to your door with no extra import duties or taxes to pay on arrival.

Contact us before ordering if you need extra delivery services. Keep the delivery address and service needs the same as the confirmed order. Address changes, failed delivery and services requested later are covered in section 10.

10. Addresses and failed delivery

Freight address corrections and redelivery are expensive. Check the delivery address and the contact phone number on your order before you confirm it.

Once an order has been dispatched, an address change may not be possible. Where a carrier can make the change, the charge is passed on at cost.

If a shipment cannot be delivered because the carrier could not reach you, the site could not receive it, or documents were not provided for customs, storage charges accrue from the carrier and are payable by the buyer.

11. Delivery terms and risk

For business orders shipped from our US warehouse, title and risk of loss pass to you when we transfer the products to the carrier.

For orders shipped from China under DDP terms, delivery and risk follow the agreed DDP destination stated in your order confirmation. Handing the shipment to the carrier does not by itself transfer transit risk to you. Ownership terms are separate and follow your order agreement.

Where you buy as a consumer, risk of loss passes to you when you, or a person you nominate other than the carrier, take physical possession of the goods.

12. Tracking

You receive tracking by email when your order is dispatched. For freight shipments you also receive the booking reference and the carrier's contact details, so that you can arrange the delivery appointment directly.

13. Shipping questions

Our team handles messages 24/7. Email fuja11@fujacn.com or use our contact page.

If you have shipping questions, send us the product, delivery address and any extra services you need. Our team can help you check the delivery details before you place your order.

14. US warehouse pickup

US warehouse pickup is available for FJ 1001 and the 15 needle FJ 1501CS. Other machines ship from China.

Contact us before travelling to arrange your pickup time and confirm which warehouse has your order ready.

Los Angeles warehouse
437 N Baldwin Park Blvd, City of Industry, CA 91746
Phone: +1 (626) 778 9111 or +1 (626) 977 0528

New Jersey warehouse
1239 Broad St, Newark, NJ 07114
Phone: +1 646 309 8736

Before pickup, contact us to confirm the crate size, weight, vehicle and loading arrangements for your order.