If your order email has not arrived, first check whether checkout was completed. Do not place the same order again until the first attempt has been checked.
Search the email account used at checkout
Check spam, junk and other filtered folders. Search for FUJA and check whether you used another email address or a wallet account with different contact details.
If you still have the checkout confirmation page open, keep the order or confirmation number shown there. Save the page details for your own records.
Check the payment result
Look at whether the payment is pending or completed. A pending entry alone does not confirm that the order was fully paid. Equally, a missing email does not prove that payment failed.
If a charge appears, do not repeat checkout without checking with FUJA. Send the approximate payment time, amount and method. Hide sensitive information in any screenshot.
Ask FUJA to find the order
Include your full name, checkout email, product and approximate order date. Add the order or confirmation number if you have it.
If you entered the wrong email address, tell us both the original address and the correct one. FUJA may need to check that the request relates to your order before sharing or changing order information.
After the order is found
Ask for help accessing the order details or receiving the confirmation again. Check the product, quantity and delivery address once you can view them.
Use Contact Us for help. Do not send a full card number, password or payment verification code.
