Return rules depend on what you bought and why you want to return it. Contact FUJA for approval before sending anything back.
Machines after delivery
Under the current policy, a machine that has no fault is a final sale after it has been delivered and signed for. It cannot be returned for a change of mind, insufficient space, financing changes or the expected learning curve.
If you report a fault, shipping damage or goods that do not match the order, FUJA first checks the issue. The process starts with remote diagnosis, guidance, replacement parts or approved repair. Replacement or a refund may follow under the policy if repair cannot resolve the problem within a reasonable time.
Standard accessories and supplies
You can request a return of standard accessories and unopened, unused supplies within 30 days after delivery. Approval, proof of purchase, original packaging and condition suitable for resale are required.
Opened thread, backing, needles, bobbins and other excluded goods listed in the policy are not returnable unless defective or required by law. Separate limits apply to downloads, activated software, security dongles, custom hoops and personalised goods.
Costs and exceptions
For eligible accessory and supply returns for reasons other than quality, the customer pays return shipping. No restocking fee applies under that section. Original delivery charges are normally not refunded unless FUJA caused the issue or the law requires it.
If the EU or UK consumer section applies to your purchase, it gives a 14 day right to withdraw without giving a reason. Read those separate terms before applying the machine final sale rule. Rights that cannot be excluded still apply.
Read the full Return and Refund Policy. Send your order number, product, delivery date and reason through Contact Us.
