Send an address correction to FUJA as soon as possible. The earlier you report it, the more time there is to review the order before dispatch.
Send the complete correction
Include your order number, the address currently on the order and the full replacement address. Add the recipient name, postcode and a working contact phone number.
For a machine delivery, also tell us whether the new site is residential and whether it has a loading dock or forklift. Explain if a liftgate or other extra service is needed.
Wait for confirmation
Do not assume that submitting a request changes the order. Ask FUJA to confirm whether the new address can be used and whether the delivery service or cost changes.
The new destination must be within the delivery area available for the product. Machine and physically delivered paid software orders currently serve only the lower 48 states.
After dispatch
An address change may not be possible once the goods have shipped. If the carrier can make the change, its charge is passed on at cost under the Shipping Policy.
If you ask the carrier to change the address, also tell FUJA so we can check the delivery details and any charges. Keeping both informed helps avoid conflicting delivery instructions.
If delivery has already been attempted
Contact FUJA with the tracking reference and any carrier message. Failed delivery can lead to storage, extra service or redelivery charges under the policy.
Use Contact Us for the correction. See the Shipping Policy for address changes and failed delivery terms.
