Effective date: January 1, 2026

Use this page as the single authoritative contact and legal-entity disclosure page for fujaembroidery.com. It should also be linked from the footer, order emails and policy pages.

1. Seller

Legal name: Shenzhen FUJA Machinery CO., Ltd

Registered address: Zongtai E-commerce Science and Innovation Park, Songbai Road, Shiyan Subdistrict, Bao'an District, Shenzhen, Guangdong, China (中国广东省深圳市宝安区石岩街道松白路宗泰电商科创园)

Brand and website: FUJA / fujaembroidery.com

2. U.S. payment-collection entity

Legal name: ProStitch Machinery & Parts Inc

Address: 1500 N GRANT ST STE R, DENVER, CO 80203, United States

Role: payment collection and reconciliation on behalf of the seller, unless an order confirmation expressly states another role.

3. Customer service

Email: fuja11@fujacn.com

Telephone/WhatsApp: Not publicly listed. Please use the Contact Us form at https://fujaembroidery.com/pages/contact-us

Hours: the customer-service hours published on our Contact Us page

Languages supported: English and any additional language confirmed by our support team

4. Returns and warranty

Do not return products to a warehouse, corporate or payment address without an RMA. Request authorization from fuja11@fujacn.com. Authorized return address: the address stated in the RMA issued by FUJA or another address provided in the RMA.

5. Privacy and legal notices

Privacy requests: fuja11@fujacn.com

Copyright, trademark and legal notices: fuja11@fujacn.com

Include your full name, order number if relevant, the nature of the request and supporting documents. Do not email full payment-card numbers, passwords or unnecessary identity documents.

6. Complaint procedure

· Step 1: Contact customer service and provide the order number, model, serial number, dates, evidence and requested resolution.

· Step 2: FUJA acknowledges the complaint within a reasonable time after receipt and may request diagnostic or delivery evidence.

· Step 3: FUJA provides a proposed resolution or status update within a reasonable time after all necessary information is received, depending on parts, carrier or technical investigation.

· Step 4: If unresolved, request escalation to the operations manager through fuja11@fujacn.com.

7. Warehouse disclosure

FUJA may fulfill orders from warehouses in China or the United States. A warehouse is a fulfillment location and is not automatically the seller, return address or warranty-service location.