Effective date: January 1, 2026

This Privacy Policy describes how Shenzhen FUJA Machinery CO., Ltd and its service providers collect, use, disclose and protect personal information when you visit fujaembroidery.com, purchase products, request support, submit a form or otherwise interact with FUJA.

1. Controller and payment-collection entity

Shenzhen FUJA Machinery CO., Ltd, Zongtai E-commerce Science and Innovation Park, Songbai Road, Shiyan Subdistrict, Bao'an District, Shenzhen, Guangdong, China (中国广东省深圳市宝安区石岩街道松白路宗泰电商科创园), is the primary business responsible for the personal information described in this policy. ProStitch Machinery & Parts Inc, 1500 N GRANT ST STE R, DENVER, CO 80203, United States, may process information required to collect and reconcile payments. Depending on the activity and applicable law, service providers may act as processors or independent businesses.

2. Information we collect

· Identifiers and contact information, including name, email, telephone number, billing/shipping address and company.

· Order and transaction information, including products, quotations, payment status, tax and fulfillment records. Full payment card data is generally processed by payment providers rather than stored directly by FUJA.

· Device and usage information, including IP address, browser, device, pages viewed, clicks, session recordings or heatmaps where enabled, cookies and similar technologies.

· Support information, including chat, email, call notes, photos, videos, serial numbers, diagnostics and warranty history.

· Marketing preferences, form submissions, review content, survey answers and referral information.

· Information received from platforms and partners, such as Shopify, carriers, payment providers, advertising platforms and marketplace integrations.

3. How we use information

· Provide, accept, process, fulfill and support orders.

· Verify identity, prevent fraud, secure accounts and enforce policies.

· Provide product recommendations, technical support, warranty service and customer communication.

· Analyze site performance, diagnose errors and improve navigation, products and content.

· Send marketing where permitted and honor opt-out choices.

· Comply with tax, accounting, customs, export, legal and regulatory obligations.

4. Cookies, analytics and advertising

The Site may use strictly necessary, functional, analytics and advertising cookies or similar technologies. Where legally required, non-essential technologies will be used only after consent. Cookie choices can be changed through the Site’s privacy controls or browser settings.

Current or planned tools may include Shopify, Microsoft Clarity, Klaviyo, Google services, Meta, TikTok, review applications, customer-service tools and logistics tools. The final production list must match the applications and pixels actually enabled at launch.

5. How we disclose information

· Shopify and hosting/ecommerce infrastructure providers.

· Payment processors and the U.S. payment-collection entity.

· Warehouses, carriers, customs brokers, installers and service partners.

· Customer support, review, email, analytics, security and advertising providers.

· Professional advisers, insurers, auditors, government authorities or transaction counterparties where legally necessary.

· We do not sell personal information for money. Certain targeted advertising or data-sharing activity may be treated as “sale” or “sharing” under some U.S. state laws; eligible users may opt out through the Site’s privacy choices.

6. International transfers

Information may be processed in China, the United States and other countries where FUJA or its providers operate. These countries may have different privacy laws. We use contractual, technical and organizational safeguards appropriate to the information and applicable law.

7. Retention and security

We retain information only as long as reasonably necessary for orders, warranty, support, fraud prevention, accounting, tax, legal claims and other stated purposes. We use reasonable safeguards, but no transmission or storage system is completely secure.

8. Your privacy rights

Depending on your location, you may have rights to request access, correction, deletion, portability, restriction, withdrawal of consent, or an opt-out from targeted advertising, sale or sharing. You may also appeal certain decisions where required.

Submit a request to fuja11@fujacn.com or through the Site’s privacy choices. We may verify identity and authorized-agent authority. We will not unlawfully discriminate for exercising a privacy right.

9. Marketing choices

You can unsubscribe using the link in a marketing email. Transactional and service communications may still be sent. Do not send marketing to contacts without the consent or other lawful basis required for the market.

10. Children, third-party links and changes

The Site is not directed to children under 13, and FUJA does not knowingly collect their personal information. Third-party sites have their own policies. We may update this policy and will post the revised effective date; material changes may receive additional notice where required.

11. Contact

Privacy questions and requests: fuja11@fujacn.com, the Contact Us form at https://fujaembroidery.com/pages/contact-us, Zongtai E-commerce Science and Innovation Park, Songbai Road, Shiyan Subdistrict, Bao'an District, Shenzhen, Guangdong, China (中国广东省深圳市宝安区石岩街道松白路宗泰电商科创园). U.S. payment-related correspondence may also be sent to 1500 N GRANT ST STE R, DENVER, CO 80203, United States.