Contact FUJA promptly if you want to cancel. Include the order number and clearly state which items you want to cancel. Sending the request does not by itself confirm cancellation.
Standard orders before dispatch
A standard order without custom work may qualify for a full refund if the request is received before the order is accepted for dispatch and before costs that cannot be recovered are incurred.
Those costs can include custom work, production, crating or outside services. FUJA needs to check the order stage before confirming the outcome.
Custom and special items
Custom items, special configurations, digitizing work and software licenses may not be cancellable after work starts. The policy requires any amount that cannot be refunded to be disclosed before you commit to that work.
After dispatch
If you cancel after dispatch or refuse a shipment that matches the order, actual freight, storage, customs and handling costs may be deducted. FUJA may also charge a restocking fee of up to 20% where permitted by law and disclosed for your order.
This rule does not apply to a damaged, defective, incomplete or incorrect shipment. Separate terms also apply to eligible consumer withdrawals in the EU and UK. Do not treat the 20% fee as a charge on every return.
Before making another purchase
Wait for FUJA to confirm what will happen to the original order and payment. If the order has already arrived, the rules for returns apply instead.
Read the full Return and Refund Policy and send your request through Contact Us.
