Use the Account link on the FUJA store or the order status link in your order email when available. Keep order links and sign in details private.
Use the contact details from your purchase
Follow the sign in steps shown on the account page. Use the email address linked to the order. If you used a different email at checkout, the order may not appear where you expect it.
If the page asks you to verify your identity, complete the steps there. Never send a password or verification code to FUJA by email or chat.
If you ordered without an account
The store allows checkout without creating an account. Start with the order confirmation rather than placing the order again. The order status page may ask for details to confirm that you can access the order.
If you cannot find the confirmation, contact FUJA with your checkout email, name and approximate order date.
If an order is missing
Check whether you used another email address, including one connected to a payment wallet. Make sure you are looking at the correct FUJA order and not a purchase from another store.
Send FUJA the order number if you have it. We may need to check the purchase before giving access to order information or changing contact details.
What an account does not confirm
Account access does not by itself show that payment is complete or that goods have shipped. Use the status and shipping updates for that order.
Use Contact Us if the account or order link does not give you the information you need.
