Contact FUJA as soon as you notice that your order needs a change. Include the order number and explain exactly what you want to replace, add or remove.
Before the order is prepared
Tell us the product version and quantity on the current order, then list the change you want. For a machine, check the embroidery area, needle count and included equipment before choosing another version.
FUJA needs to review the order stage, stock and any work already started. A change request does not confirm that the order can be changed.
Check the new total and delivery details
A different item can change the price, freight cost, preparation time or delivery needs. Ask for written confirmation of the revised details before approving extra payment or a replacement order.
Do not place a second order until you know how the first one will be handled. This helps avoid duplicate orders and payments.
If custom work has started
Custom, special configuration and other items listed in the cancellation policy can have limits once work begins. Check the terms agreed for your purchase. Any cancellation or refund must follow the applicable policy and order terms.
If the order has shipped
A product change may need to be handled as a return or exchange rather than an order edit. Do not refuse delivery or send items back without contacting FUJA. Different rules apply to machines that have no fault and standard accessories.
Use Contact Us to request a review. Read the Return and Refund Policy before making a change that requires cancellation or return.
