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Find buying guides, setup resources and ways to contact FUJA for technical help.
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Browse guides and contact FUJA for help with your machine.
Getting Started
Unboxing, setup and first stitchOperation and Maintenance
Daily care and settingsTroubleshooting
Fix common stitching problemsDesign Files and Software
DST, DSB and S-STITCHWarranty and Returns
Coverage and claimsSpare Parts
Identify and order partsResources for Your Model
Select your machine to see setup videos, manuals and maintenance guides.
FJ-1001
Find videos, manuals and support for your FUJA machine.
View Product Page →Setup, threading and hooping, step by step on video.
Watch on YouTube ↗Find the manual and select the guide for your model.
Browse Manuals →Ask FUJA for care instructions and help with your machine.
View Guide →What to check about warranty, training and support.
Read Answers →How Technical Support Works
All support is provided online by FUJA engineers, from first contact to repair.
Submit Request
Contact us with your order number, model, serial number and a photo or video of the issue.
Engineer Review
A FUJA engineer reviews your case and replies within 6 hours.
Remote Diagnosis
We guide you step by step by video call, WhatsApp or email to find the cause.
Parts or Repair
If needed, we arrange replacement parts or authorized repair under your warranty.
Technical Support Checklist
- Order number
- Machine model
- Serial number
- Photo or short video
- Error shown on screen
- Design file, if relevant
Send photos and videos directly to our engineers on WhatsApp.
Helpful Guides
Selected buying and setup guides.
Before You Buy Your First 10 Needle Embroidery Machine
Prepare for your first 10 needle embroidery machine. Check project fit, included equipment, files, training, ...
How to Choose an Embroidery Machine for Your Small Business
Choose your embroidery machine by real orders, design size, needle count, delivery costs and support. Build y...
10, 12, 15 or 20 Needles: Which FUJA Version Should You Choose?
Compare FUJA needle counts by your normal colors and order flow. Check the chosen version, shipping origin an...
Buying an Embroidery Machine for Hats: What to Check
Check cap fit, design placement, included cap equipment and a sample before buying an embroidery machine for ...
Choosing an Embroidery Machine for Shirts and Hoodies
Choose an embroidery machine for shirts and hoodies by design placement, garment access, hoops and order mix....
Buying Embroidery Stabilizer: Choose by Your Fabric
Compare cut away, tear away and water soluble stabilizers before buying. Check your fabric, finish, pack size...
Magnetic or Standard Hoops: What to Check Before Buying
Compare magnetic and standard embroidery hoops by machine fit, usable area, garment access and included brack...
What to Include in Your Embroidery Machine Budget
Plan the full cost of buying an embroidery machine. Check equipment, delivery services, software, supplies an...
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Warranty Coverage
Every FUJA machine is covered for 1 year. For a defect or shipping damage, we follow a repair first process.
- Remote diagnosis by FUJA engineers
- Corrective guidance or replacement parts
- Authorized repair if needed
- Returns need approval before shipping
Still Need Help?
Our technical support team responds within 6 hours.
